Refund and Returns Policy

Last updated: 15 August 2026

Thank you for purchasing from revmokgaditherabbi.co.za.

This Refund and Returns Policy explains the circumstances under which refunds, replacements, exchanges or other remedies may be available for products purchased through our website.

We offer both digital ebooks and physical books, and different conditions apply to each type of product.

1. Digital Ebooks

Our ebooks are digital products delivered electronically through a secure download link after purchase.

1.1 After Download

Once an ebook has been successfully downloaded, we generally do not offer refunds simply because a customer changes their mind or no longer wants the ebook.

This is because the digital product has been delivered and can be retained by the customer.

1.2 Defective or Corrupted Ebook

If the purchased ebook is defective, corrupted, incomplete or cannot reasonably be opened or used because of a technical problem with the file, please contact us before requesting a refund.

We will first make reasonable efforts to resolve the problem, which may include:

Providing a replacement download
Providing a corrected version of the ebook
Extending or resetting the download access period
Providing another reasonable solution

If the problem cannot reasonably be resolved, we will consider an appropriate refund or other remedy, subject to applicable law.

1.3 Incorrect Digital Product

If you receive a different digital product from the one you purchased, please contact us as soon as possible.

We will investigate the order and, where appropriate, provide the correct ebook or another suitable remedy.

2. Physical Books

Physical books are subject to different return and refund conditions.

2.1 Damaged or Defective Books

If a physical book arrives damaged, materially defective or materially different from the product ordered, please contact us as soon as reasonably possible.

We may request photographs or other information showing the condition of the product.

Where appropriate, we may offer:

A replacement book
An exchange
A refund
Another remedy permitted by applicable law

2.2 Incorrect Product

If we send you the wrong physical book, please contact us so that we can arrange an appropriate correction.

2.3 Change of Mind

If you change your mind about a physical book purchase, you may request a return within 7 calendar days after delivery.

The book must be unused, unread, undamaged and returned in its original condition and packaging. The customer is responsible for the cost of returning the book and for ensuring that it reaches us safely. Any approved refund will be processed after the returned book has been received and inspected.

This change-of-mind policy does not limit any rights or remedies available under applicable South African consumer-protection law.

3. Products That Have Been Used or Damaged

Where permitted by law, we may not accept a return where a physical product has been damaged through misuse, negligence or improper handling after delivery.

This does not affect any rights that cannot legally be excluded.

4. How to Request a Refund or Return

To request assistance with an order, contact us at:

Email: mokgadimultimedia@gmail.com

Please include:

Your full name
Order number
Product purchased
Date of purchase
Description of the problem
Photographs or other supporting information where relevant

For digital products, please describe the technical problem and, where possible, provide a screenshot of the error.

5. Refund Processing

If a refund is approved, the refund will generally be processed through the payment method used for the original transaction, where technically possible.

Once an approved returned item has been received and inspected, we will process the refund within 7 calendar days. Additional time taken by the payment provider or financial institution is outside our control.

The time required for the funds to appear in your account may depend on the payment provider or financial institution.

We will provide confirmation once the refund has been processed.

6. Ebook Download Expiry

Digital ebook downloads may have an expiry period stated at the time of purchase or in the customer’s order email.

If a legitimate technical issue prevents you from downloading your purchased ebook within the permitted period, please contact us. We may, where appropriate, provide a replacement or renewed download link.

7. Duplicate Purchases

If you accidentally purchase the same ebook more than once, please contact us as soon as possible.

We will review the order history and determine an appropriate remedy based on whether the duplicate purchase has already been downloaded or otherwise delivered.

8. Promotional and Discounted Products

Promotional, discounted or special-offer products may be subject to specific conditions communicated at the time of purchase.

Any such conditions will not override rights that apply under mandatory consumer-protection laws.

9. Consumer Rights

Nothing in this policy is intended to remove, restrict or replace any rights you may have under applicable South African consumer-protection or other applicable laws.

Where applicable, consumer rights under the Consumer Protection Act 68 of 2008 (CPA) will be respected.

10. Contact Information

For refunds, returns, defective products or order assistance, contact:

Rev. Mokgadi Ramakgwakgwa / 67M Business Media